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Burlington Store FAQs – Get the Answers You Need

Burlington coat factory is one of the largest outlet store chains in the United States and one of the most popular stores that people love to shop. Burlington is famous for its variety, value and quality. If you have never shopped at Burlington coat factory, you may be wondering about the basics. Customers often ask a number of questions about Burlington Coat Factory and how it operates as a business. This blog will look at the most common Burlington FAQs, so you can learn some things that may surprise you.

About Burlington Coat Factory

Burlington is an American national off-price department store chain. With nearly 750 stores in 40 states across the US, Burlington was founded by Monroe Milstein in 1972 and formally known as the Burlington coat factory before being renamed in 2017. A wide variety of products are carried by Burlington, including clothes, baby clothes, furniture, home decor items, pet supply and gifts. In 2018 data showed that Burlington employed 40000 people. The store is also conducting a customer feedback survey; in return, you can get amazing rewards! To know more about Burlingtonfeedback, click on the following link.

Frequently Asked Questions About Burlington

How can I check the balance of a Burlington gift card?

You can check the Burlington gift card balance at near by store @ Official Store www.burlington.com or make call (800) 987-1734

Can you return without receipt at Burlington?

Refunds will be issued in the original form of payment. Non-received returns with a photo ID (driver’s license, state issued non-driver ID, passport, or military ID) and returns after 60 days will receive a merchandise credit for the lowest selling price. 

How do I find the Burlington stores in my area?

You can find your nearest Burlington store using the store locator https://www.burlington.com/store-locator/

How do I receive my Burlington reward certificate to redeem my points?

When you reach 100 points, you will automatically receive your $5 reward certificate. Monthly billing statements, Account Center, and email will all contain reward certificates. The rewards are only valid for 60 days.

Can I pay my Burlington credit card account balance by using my personal online banking website?

Yes. You can set up payments through your bank by using your Burlington account number and Burlington credit card number. The payment address can be found on your billing statement.

What are the Burlington credit card benefits?

Burlington credit cardholders earn 1 point for each $1 spent at Burlington, MJM, and Cohoes stores, and they also receive a new-cardholder discount for same-day use.

What is Burlington return policy?

Items must be returned within 30 days of purchase and must be in new condition, unused, unwashed, and in the original packaging.

How long does the Burlington delivery take?

As soon as your order is submitted, processing will begin. Below you can find an overview of each destination country’s delivery times.

How can I register for the Burlington online shop?

In the Burlington online store, you can create an account by clicking on “Login” in the header and selecting “Create account”. Your account will be created once you enter your email address and a personal password. Click “Create account” again to save your personal data.

What is the best way to contact Burlington customer services?

The best way to contact customer service is via email through the contact form. You can also call the free service number 00800 22 033 022 between 8 a.m. and 6 p.m., Monday through Friday.

Is Burlington loyalty program free?

The Burlington Loyalty Program is only available to residents of the United States, including Puerto Rico, who have a valid email address and phone number. To participate in the program, you must be at least 13 years old. There is no cost to join or remain a member of the program.


We have provided you with the answers to the most frequently asked questions of the Burlington Coat Factory. If you have any other questions or concerns please let us know. The Burlington Coat Factory is a great store to find quality clothing at affordable prices. We hope you found our information useful!

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