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Marshalls FAQs – One Stop Solution for all Queries

Marshalls is one of the most popular discount stores in the United States. It offers a variety of products, including clothing, home goods, and food items. If you’re a fan of Marshalls, or if you’ve never shopped there before and have some questions, keep reading! This guide will answer some of the most commonly asked Marshalls FAQs.

About Marshalls Store

Marshalls is an American department store chain owned by TJX Companies. The company was founded in 1956 and has expanded to more than 1,000 stores across the United States and 61 stores in Canada. It is the second largest home fashion retailer after its sister company TJ Maxx. While the two have nearly identical prices and store layouts, Marshalls distinguishes itself by emphasizing family footwear and having larger men’s and juniors departments. Customers can participate in a Marshalls customer satisfaction survey to get rewards from this company. Now let’s get into the Marshalls FAQs to get more about it.

Popular Marshalls FAQs

What’s Marshall’s return policy?

If you are not satisfied with your purchase, return it to Marshalls within 30 days. If you return merchandise accompanied by a receipt, you can exchange it or get a refund in the original form of tender. A 10-day period is required for cash refunds on check purchases.

What is Marshalls eLayaway?

eLayaway lets you receive your item(s) from Marshalls before your first payment is due. With no down payment, you can enjoy shopping with Marshalls without feeling any financial pressure.

Who owns Marshalls and TJ Maxx?

TJX Companies owns Marshalls, an American chain of off-price department stores.

Can you return something to Marshalls without a receipt?

For non-receipted returns at Marshall’s, you must present a valid government-issued photo ID, as well as your name, address and signature. The name printed on the merchandise credit must match that on your photo ID.

When Marshalls restock?

Because weekend is when most people do their shopping at Marshalls, the store refreshes its stock on Monday and Friday. You can also find new products put on the floor during the week.

Can I return something from T.J. Maxx to Marshalls?

Marshall’s won’t accept your return from TJ Maxx, even though they’re sister companies. You’ll have to take your purchase back to an actual TJ Maxx store to make a return.

Can I use a Marshalls gift card at T.J. Maxx?

You can use your gift card at, or in any T.J. Maxx, Marshalls or HomeGoods store. To redeem online, enter your 19-digit gift card number and CSC in the payment section of checkout.

What’s the difference between T.J. Maxx and Marshall?

In addition to having a full line of footwear for the whole family, Marshalls offers an expanded men’s department that gives it a competitive edge over T.J. Maxx. There’s also a junior-focused department called The CUBE.

Can I get a copy of a receipt from Marshalls?

Marshall’s customers can now receive their receipts by email at select stores. You can use an Email Receipt instead of a paper receipt if you need to make a return. The Email Receipt will contain a link to the Return Policy.

What kind of store is Marshalls?

Marshalls is a chain of off-price department stores known for its low prices and amazing selection. The company has over 1,000 stores across the United States, including larger stores called Marshalls Mega Stores, covering 42 states and Puerto Rico. Plus 61 stores in Canada!

What do Marshalls sell?

Marshalls sells clothing, footwear, jewelry, beauty products, bedding, and other home decor items.

Where can I use my Marshalls gift card?

You can use Marshalls gift card in any store and shop online using the website. There is no limit to how much money you can spend until the balance is zero.

Do Marshalls products come with a warranty?

Yes, all Marshall’s products come with a one-year warranty. This warranty covers defects in materials and workmanship. If you have a problem with any of their products, please contact us at 1-800-771-9763 for assistance.

How to send Marshall complaints?

For those who prefer to speak with someone offline or online, the following are the Marshall customer service phone numbers:
Offline Services: (800) 926-6299
Online Services: (833) 888-0776


Thank you for reading our Marshalls FAQs. If you have any other questions, please do not hesitate to reach out to us. We would be happy to help you in any way we can. Have a great day!

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