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Roche Bros Frequently Asked Questions!

Roche Bros is a family-owned and operated grocery store chain with locations throughout Massachusetts and Rhode Island. They offer customers a wide variety of fresh, local, and organic products, as well as a commitment to customer service that is second to none. They know that there are a lot of questions you may have about this store—we’ve compiled answers to some of the most common Roche Bros FAQs here on this page. If you have any other questions or need help finding something in Roche Bros store, please don’t hesitate to ask. Thank you for shopping at Roche Bros!

About Roche Bros Supermarkets

Roche Bros. is a New England-based grocery chain serving the Boston area since 1892. They have always tried to meet the needs of their customers by providing the products they are looking for and quality service. Roche Bros.’ success is primarily because they have been family owned and operated since its inception more than 120 years ago. The Roche family has always been integral to the New England community, having been a part of it since 1892.

Roche Bros FAQs

Roche Bros supermarkets are committed to providing the highest level of customer service. To that end, we have compiled a list of Roche Bros FAQs to help our customers get the most out of their shopping experience.

What are Roche Bros delivery, pick-up & call-in fees?

Roche Bros. delivery fee is $3.00 per order, and their pick-up fee is an additional $6.95 per order. There is no minimum or maximum purchase amount required, and no additional charges will be applied to your credit card if you elect to pay by phone.

Can I order catering at Roche Bros.?

If you would like to order catering, please visit or call Roche Bros directly at 877-291-4564.

What time does Roche Bros close?

Monday through Saturday, Roche Bros closes by 10PM and Sunday by 9PM; special events may affect the closing time.

Do Roche Bros accept coupons?

Yes, Roche Bros accepts manufacturer’s coupons, and doubles coupons with a face value of 99¢ or less. When you place your order online, the driver will present you with the coupons. Upon verification, they’ll be credited towards your next order.

How many stores does Roche Brothers have?

Roche Bros. is a family-run business that employs more than 4,800 associates in three grocery stores: Roche Bros., Sudbury Farms and Brothers Marketplace. The company offers the highest quality meat, seafood and produce, full-service catering and home delivery to customers across Canada.

What if the delivery driver does not come?

If you have questions or concerns about your order, please contact their customer service department at 781-694-5280 during helpdesk hours from 8:30 am – 5:00 pm or email at . If your order does not arrive after helpdesk closes, please contact your nearest Roche Bros. delivery store to inquire about a replacement or refund.

What time does Roche Bros open?

Normally, Roche Bros opens at 7AM Monday-Saturday, and 8AM on Sundays, with some exceptions for special events and holidays.

Do you offer delivery or curbside pickup?

Roche Bros supermarkets offer both delivery and curbside pickup services. Delivery is available within a certain radius of our stores, and orders must be placed online or over the phone. Curbside pickup is available at all of our locations and can be ordered online or in-store.

What is Roche Bros return policy?

Roche Bros supermarkets accept returns on most items, as long as you have your original receipt. Returns without a receipt may be refunded at the current sale price.

What forms of payment do you accept?

Roche Bros supermarkets accept cash, check, credit, and debit cards. We also offer a variety of gift card and loyalty programs.

How do I reach a customer service representative and what are the hours?

Please call Roche Bros Helpdesk at 781-694-5280. Their Helpdesk is open 7 days a week from 8:30 am – 5:00 pm, or email at with any questions or concerns you may have. They will be happy to assist you in any way they can.

Where is the nearest Roche Bros store?

Enter your zip code, state, or city to find the closest Roche brothers location:


We hope this information helps answer all your questions. If there are any that are not answered here, please feel free to contact us. We will be more than happy to help you with anything that you need. We look forward to hearing from you and hope that you enjoy browsing through our website.

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